This Privacy Policy explains how Relicfy collects, uses, shares, and protects your personal information when you use our website, create an account, place an order, or otherwise interact with us.
This Privacy Policy explains how Relicfy collects, uses, shares, and protects your personal information when you use our website, create an account, place an order, request custom work, approve a proof, join an email list, or otherwise interact with us.
It applies to Relicfy’s direct website and services. Etsy, Stripe and other third parties may process information under their own privacy notices when you interact with them.
Depending on how you use Relicfy, we collect the following categories:
We receive information directly from you, automatically from your browser or device, from service providers acting for us, and from marketplaces such as Etsy when you place an order there and authorize the marketplace to share order and delivery information with sellers.
We use personal information to provide accounts; prepare quotes and proofs; process and fulfill orders; personalize products; communicate about projects and deliveries; provide support; maintain favorites and carts; process payments and refunds; detect fraud; secure and troubleshoot the service; maintain business and tax records; enforce our terms; comply with law; and send consented marketing.
We do not sell personal information for money and do not use Customer Content to train generative AI models.
Relicfy uses essential cookies and similar technologies for authentication, security and core site operation. The browser also stores cart contents, favorites and certain interface preferences locally on your device.
Relicfy does not currently run third-party behavioral advertising or analytics on the site. If that changes, we will update this Policy and provide any notice or consent controls required by law. You can clear cookies and local storage through your browser, but doing so may sign you out or remove saved local choices.
Stripe processes payments and may collect card, bank, billing, device and fraud-prevention information. Relicfy receives limited transaction information such as payment status, amount, method type, processor identifiers and refund history. Relicfy’s application database does not store full card numbers or card security codes.
Orders paid through Etsy are processed by Etsy and its payment partners; Relicfy receives the order information Etsy makes available to the seller.
We disclose only the information reasonably needed for the purpose described. We may share information with:
We retain information only as long as reasonably necessary for the purposes above, including these general periods:
We use reasonable administrative, technical and organizational safeguards, including access controls, authenticated sessions, private storage, row-level database permissions, encryption in transit and limited-duration signed links for protected files. No system can guarantee absolute security. If a breach affects protected information, we will investigate and provide notices required by applicable law.
You may update many profile and address details in your account, unsubscribe through an email link, and control browser storage through your device. You may also ask to access, correct, delete or receive a copy of eligible personal information, or object to certain processing, subject to identity verification and legal exceptions.
Submit a request through our contact page and identify it as a privacy request. We may ask for information reasonably necessary to verify that you are the account holder or an authorized agent. We will respond within the period required by applicable law and explain any denial or limitation.
Deletion does not require us to erase information that must be retained for completed transactions, taxes, fraud prevention, security, legal claims, or another lawful exception. We will not discriminate against you for exercising an applicable privacy right.
Newsletter enrollment uses confirmation where enabled. You can unsubscribe at any time using the link in a marketing message. Transactional communications about an account, proof, order, payment, security event or support request may still be sent when necessary to provide the service.
Relicfy is not directed to children under 13 and does not knowingly collect personal information from them. Accounts and purchases are intended for adults. If you believe a child under 13 submitted personal information, contact us so we can review and delete it as required.
Relicfy and its providers may process information in the United States and other countries where they operate. Those locations may have different privacy laws. Where required, providers use contractual or other lawful safeguards for cross-border transfers.
We may update this Policy to reflect changes in the service, providers or law. We will post the revised version and update the date. Material changes may receive additional notice before taking effect where appropriate.
For privacy questions or requests, use the Relicfy contact page. Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information in your message.