Production, approval, delivery and return rules are different for one-of-a-kind work. This policy makes those differences clear before you order.
This policy applies to products ordered directly from Relicfy. Ready-made products are stocked without customer-specific personalization. Personalized and custom products are made or altered for a particular customer. Orders placed on Etsy also remain subject to the policies shown in the Etsy listing and checkout.
Request changes or cancellation immediately. A custom order may be canceled until physical production begins. Reasonable, disclosed design, proof, material or setup costs already incurred may be non-refundable. Once physical production begins, a custom order cannot be canceled or refunded for a change of mind.
Proof approval authorizes production to begin immediately, so we cannot guarantee interception after approval even though the legal cutoff is the start of physical production. Ready-made orders may be canceled only if fulfillment has not begun.
Review spelling, names, dates, dimensions, colors, layout, orientation and all personalization before approving. Approval confirms that the design shown is correct and authorizes production. An error visible in and matching the approved proof is not a production error. A product that materially differs from the approved proof remains eligible for review and an appropriate remedy.
Production estimates appear on the product page, quote or order confirmation. Custom timelines begin only after required payment, usable files, final instructions and proof approval are received. Estimates may change for revisions, material availability, volume or events outside reasonable control. A shipping estimate begins after production and is separate from production time.
Relicfy provides delivery options and charges before checkout when available. We do not offer pickup. You are responsible for a complete and accurate shipping address. Contact us promptly if it needs correction; rerouting or reshipping costs caused by an incorrect address may be charged to you.
Tracking is sent when available after the carrier accepts the package. A label-created notice does not always mean the carrier has physical possession yet.
Carrier delivery dates are estimates and are not guaranteed by Relicfy. Weather, peak volume, customs, address issues and carrier disruptions may cause delays.
If tracking stalls, a package is lost, or a package is marked delivered but cannot be found, check the delivery location and contact us promptly. We may ask you to cooperate with a carrier investigation, confirm the address, or complete a loss statement before a replacement or refund is determined.
Contact us within seven days after delivery and include the order number, a description, and clear photos of the item, packaging and shipping label. Keep the item and packaging until the review is complete.
When Relicfy confirms damage, a defect, an incorrect item, or a material departure from the approved specifications, we will provide an appropriate repair, replacement, remake, partial refund or full refund. We may provide a prepaid return label when return of the item is required.
Unless a product page states otherwise, an unused, unaltered ready-made product may be returned within 14 days after delivery in its original condition and packaging. Contact us first for return instructions. Original shipping charges are not refundable, and return shipping is the customer’s responsibility, unless the item was damaged, defective or incorrect.
A refund is issued to the original payment method after inspection. Items showing wear, use, alteration, missing parts, or avoidable return damage may be denied or reduced as permitted by law.
Personalized and custom products cannot be returned or refunded because of a change of mind, a customer-provided spelling or design error, a reasonable material or color variation, or a detail that matches the approved proof. This exception does not apply to damage, defects, an incorrect item, or a material production error by Relicfy.
Use the Relicfy contact page and include your order number. Do not ship a return without instructions, because an unapproved package may be delayed or sent to the wrong location. Nothing in this policy limits rights that cannot be waived under applicable law.